Submit a formal complaint
Something went wrong on Sabiecole in Cameroon 🇨🇲 or Nigeria 🇳🇬? Open a formal complaint and our resolution team will investigate and reply in writing.
Complaint types
What you can complain about
Pick the closest match on the form, you can always describe the situation in your own words.
Payment issue
Payment failed, was double-charged or is missing from your wallet.
Tutor issue
Late, absent, unprepared, unprofessional or poor teaching quality.
Student issue
No-show, disrespectful behavior or refusal to pay after a delivered lesson.
Session did not happen
Lesson was not delivered, was cut short, or the platform failed mid-session.
Account problem
Locked account, wrong profile info, or issues switching plans.
Verification issue
Documents rejected, badge missing, or slow verification review.
Technical issue
App bugs, chat not loading, video not connecting or notification issues.
Poor experience
Any interaction that did not meet Sabiecole's professional standards.
Other
Anything else that needs a formal review, add details in the description.
Resolution timeline
How your complaint is handled
01
Complaint received
You get an email confirmation with a ticket ID within minutes.
02
Investigation opens
We review chat logs, booking history, payment records and both sides of the story.
03
Resolution proposed
You receive a written outcome, refund, credit, warning, sanction or clarification, within 7 days.
04
Appeal window
You have 7 more days to appeal the outcome once, with new evidence.
Act within 30 days
Complaints related to a specific booking must be filed within 30 days of the session.
Bring evidence
Screenshots, receipts, session IDs and chat excerpts help us decide faster.
Keep it factual
Describe what happened, when, and what outcome you're looking for.
Questions
Complaint FAQ
Every complaint gets a fair review
Open your ticket now, we'll reply with a case ID within minutes.