Our Terms, Privacy & Refund Policies
These policies apply to every Sabiecole user in Cameroon 🇨🇲 and Nigeria 🇳🇬, students, parents, tutors, schools, and partners. They explain how we run the platform, protect your data, and handle payments.
Section 1
Terms of Service
By creating a Sabiecole account or using our website and mobile app in Cameroon or Nigeria, you agree to these Terms.
Sabiecole is available to residents of Cameroon and Nigeria who are at least 13 years old. Students under 18 must have a parent or legal guardian who agrees to these Terms on their behalf and supervises bookings and payments.
Tutors must be at least 18 years old, complete identity verification, and provide accurate details of their qualifications, subjects, and teaching experience.
Section 2
Privacy Policy
How Sabiecole collects, uses, and protects personal information for users in Cameroon and Nigeria.
Account data: name, email, phone number, country (Cameroon or Nigeria), preferred language, role (student, parent, tutor, partner).
Learning data: curriculum, class level, subjects, exam goals (WAEC, NECO, JAMB, GCE, BEPC, Baccalauréat), lesson history, reviews.
Verification data (tutors): ID document, certificates, teaching experience.
Payment data: mobile money number, card metadata, transaction records in FCFA or Naira. Full card numbers are handled by our licensed payment partners, not stored on Sabiecole servers.
Device data: device type, app version, IP address, and anonymous usage analytics to keep the platform fast and safe.
Section 3
Refund Policy
A fair, transparent refund process for students and tutors in Cameroon (FCFA) and Nigeria (Naira).
Full refund cases
- • Tutor did not attend the scheduled lesson.
- • Lesson cancelled by the tutor with no reschedule.
- • Duplicate or incorrect charge.
- • Technical failure on Sabiecole prevented the lesson.
- • Cancellation by the student at least 12 hours before start.
Not eligible
- • Student did not attend without notice.
- • Cancellation less than 2 hours before the lesson.
- • Session already fully delivered as agreed.
- • Premium subscription past the 7-day trial window.
- • Payments made outside Sabiecole.
- Open the lesson in your Sabiecole dashboard.
- Tap “Request refund” or use the form below.
- Select a reason and add any evidence (screenshots, chats).
- Our team reviews your request within 3 working days.
Take action
Need something now?
Use the right tool below and our team will follow up quickly.
Questions about our policies?
Our team in Cameroon and Nigeria is happy to explain any section in English or French. Reach out anytime.